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Privacy Policy

Last updated: 5 October 2026

Who we are

Ascension Global Ltd is a creative studio registered in England (company number 14171333). Our registered office is Unit K, Reliance Wharf, Hertford Road, Islington, London N1 5EW.

We are the data controller for the personal information described in this policy. You can contact us at info@ascensionsolutionsltd.com or on +44 (0) 208 158 5435.

What we collect

When you send an enquiry through our contact form, we collect your name, email address and anything else you choose to share, such as your brand or company name, the service you are interested in, your preferred timing and details of your project.

If you email or call us directly, we may keep the details you provide so that we can respond to and manage your enquiry.

How we use your information

We use your information to:

  • respond to your enquiry;
  • understand your requirements and prepare a proposal;
  • communicate with you about your enquiry; and
  • if you become a client, deliver our services and manage our business relationship with you.

Our lawful basis for processing your information is legitimate interests when responding to general enquiries, and taking steps at your request before entering into a contract where you are considering engaging our services.

Who we share your information with

We never sell your personal information.

We may share your information with service providers who help us operate our website and email systems, such as our web hosting and email providers. These providers may process your information only as necessary to provide their services to us.

We may also disclose information where required to do so by law or where necessary to protect our legal rights.

How long we keep your information

We keep enquiry information for up to two years after our last contact with you, unless we need to retain it for longer for legal, regulatory or business purposes.

If you become a client, we keep project, contractual and billing records for as long as necessary to meet our legal and accounting obligations and to establish, exercise or defend legal claims.

Cookies and embedded content

This website uses cookies and similar technologies that are necessary for the website to function.

The map on our contact page is provided by Google Maps and loads automatically when you visit that page. When it loads, Google may collect information and set its own cookies or similar technologies in accordance with its own privacy and cookie policies.

Your rights

Under UK data protection law, you may have the right to:

  • ask for access to the personal information we hold about you;
  • ask us to correct inaccurate or incomplete information;
  • ask us to delete your personal information in certain circumstances;
  • object to certain processing of your personal information; and
  • ask us to restrict processing in certain circumstances.

To exercise your rights, please contact us at info@ascensionsolutionsltd.com.

We will normally respond to your request within one month of receiving it. In certain circumstances, this period may be extended where permitted by law.

If you are unhappy with how we handle your personal information, you have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.